I swear Teh St00pid is spreading like an unchecked cancer across this country.
Last Friday I received an email from a recruiter:
The Desktop Support Analyst will be responsible for providing a high level of PC hardware/software support for our local and remote clients in a Windows/MAC environment and for assisting with major PC related projects (rollout of a new application, hardware/software upgrades, integrations, etc.)
We are the world’s largest supplier of services, products, and solutions to industrial and commercial users of electronic components and enterprise computing solutions and growing by leaps and bounds!
What you’ll be doing:
▪ Providing PC hardware and software support for our local and remote clients.
▪ Diagnosis of PC problems via phone, remote control of desktops or desk-side visit.
▪ Provide support for Mobile Device Technology (Blackberry, iPhone, iPad, etc).
What you need:
▪ Extensive hands-on experience troubleshooting and installing PCs, peripherals and applications.
▪ Minimum of 3 years’ experience supporting users via phone, remote control and desk side visits in a large multi-location corporate environment.
▪ Strong knowledge and experience with Windows 7, Windows XP, MS Outlook/Exchange, MS Office 2007
▪ Experience using remote-control software, software distribution tools (e.g. Symantec Altiris) and anti-virus & spyware tools..
▪ Experience upgrading PCs (memory, hard drive, data transfer, etc.)
▪ Maintain and update users PC asset information and experience supporting mobile device technology
▪ 24×7 On-call technical support on a rotation basis and local travel when required (less than 10%)
Nice to have:
▪ 5+ years supporting PC users in a multi-location corporate WAN environment with 3,000+ users.
▪ Microsoft or other technical certification or training.
▪ Bachelors degree in Computer Science, Information Technology or related discipline
▪ Experience with iOS and MacBooks
▪ Experience with encryption software such as McAfee Endpoint Encryption
What’s in it for you:
▪ Competitive salary and full benefits.
- Work with one of the top-ranked solutions companies in the country
- Unlimited opportunity for growth
If you feel like this would be a great fit for you, please apply today! You’ll be glad you did!
Okay, this sounded exactly like what I’m looking for. The email had no direct link to “apply today!” so I sent the guy my latest resume.
This morning I received an email from him saying, “Please call immediately!” Wow, I thought. This must be a hot job.
So I returned his call and it soon became apparent I was dealing with someone who wasn’t running on all cylinders. He asked how much I had been making at my last job and I told him. For the life of him, he could not understand how I could be a full-time, permanent W-2 employee with benefits who was paid hourly—all but calling me a liar for claiming so. Then he asked what I was making my job previous to that one (the one I’d worked at for seven years in Phoenix). Again, he COULD. NOT. BELIEVE. I was paid on an hourly basis. “If you work 60 hours in a week, do you get paid for 60 hours?” YES, I said. I get paid 40 hours at my regular pay and then 20 hours of overtime at time and a half. So then I tried tossing out the terms Exempt and Non-Exempt. That didn’t register with him either.
This guy just didn’t get it, and from there the conversation went downhill. He asked why I wasn’t still working at my last position. I explained that because of the revolving door lack of leadership, too much was falling into my lap that I was unqualified for.
Because I got tired of dealing with idiots like you!
“So you were fired?”
“No, I quit.”
And his response, dripping with judgment, was, “Without something else lined up? Do you think that was a wise idea?”
I swear, this is not the kind of crap I needed first thing today. When I related this to my friend Michael, he said I should’ve responded to him with, “It was wiser than talking to you since you clearly don’t have a CLUE.”
Why don’t I think of this stuff while it’s happening?
Anyhow, he never asked about my experience or what I actually did at any of the places I worked. Totally fixated on the wage issue, he ended the conversation by saying asking what kind of money I was looking for, “Not hourly, but as an employee.”
I told him and he reluctantly said he would pass this information along to the hiring manager.
You do that, buddy. You do that.